Here’s a complete FAQ with both questions and answers for your 101Skincare Canada store:
FAQ
Product Information
How does the 101Skincare Serum work?
Our serum is formulated with powerful active ingredients that deeply hydrate, brighten, and rejuvenate your skin. It helps reduce fine lines, improve skin texture, and promote a healthy glow.
How do I use the 101Skincare Serum?
Apply a few drops to clean, dry skin in the morning and evening before moisturizing. Gently massage it into your skin until fully absorbed. For best results, use it daily.
Is the serum suitable for all skin types?
Yes! Our serum is designed for all skin types, including sensitive, dry, oily, and combination skin.
Can I use the serum with other skincare products?
Absolutely! Our serum can be easily incorporated into your daily skincare routine and used alongside cleansers, moisturizers, and sunscreens.
Are your products free from harsh chemicals?
Yes! Our products are free from parabens, sulfates, synthetic fragrances, and other harsh chemicals. We prioritize safe and skin-friendly ingredients.
Orders & Shipping
Where do you ship to?
We currently ship within Canada, the United States, and select international locations.
How long will it take to receive my order?
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Canada: 2-5 business days
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USA: 5-7 business days
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International: 7-14 business days
Please note that shipping times may vary during holidays and peak periods.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to monitor the progress of your delivery.
What if my order is delayed or lost?
If your order is delayed beyond the expected delivery window, please contact our customer support team, and we will assist you in tracking it down or arranging a replacement if necessary.
Do you accept returns or exchanges?
Yes! We accept returns and exchanges within 30 days of delivery, provided the product is unopened and in its original packaging.
Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. If your order has already shipped, we may not be able to make changes.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Please visit our Returns page for more details on the process.
Can I get a refund if I’m not satisfied with my purchase?
If you’re not satisfied, please contact our customer support team. We will assist you with a return or exchange, depending on your concern.
What should I do if my order arrives damaged?
If your package arrives damaged, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
